TPN lauded for business excellence for its great service and peak-proof operation
TPN is a finalist in 2018’s Motor Transport Awards Business Excellence category – and MD Mark Duggan says the acknowledgement could not have come at a more apposite time as the network clears record volumes with no decline in service levels.
TPN’s pre-Easter peak volumes hit 20,600 pallets a night which sailed through the network maintaining the excellent KPIs which illustrate the network’s very high service levels.
The awards judges have no doubt taken into account other aspects of TPN’s performance as well, including its success with three major accreditations in one year including ISO 9001, ISO 14001 and OSHAS 18001. TPN also has high environmental standards and it develops its internal staff and its Membership with continuous investment and support.
“We focus on our front end operation for the benefit of customers,” says Duggan. “But we have behind the scenes support which is equally beneficial. Our audit team and network support services work closely with Members to help them perform to our very high standards. This includes hands-on operational support, continuous access to IT support and sales and marketing. We prize sustainable business.”
Duggan says: “Of course, we also have sector-leading IT and the largest Membership in the country which gives excellent postcode coverage with small service areas. We are very proud of the ethos of excellence that runs throughout the organisation.”