TPN standards keep rising as number of ‘elite’ performers grows by 300%
TPN – THE Pallet Network — saw operational excellence soar during 2019, with the number of Member companies achieving elite performance levels growing by 300%.
At the TPN Annual Awards in April 2019, eight member companies were applauded for achieving KPI scores of 99%+ across every criteria throughout the entire year. In 2020, the network has 24 such companies. This equates to 22% or more than one in five TPN Members achieving almost perfect service levels day in, day out.
“In order to achieve 99% KPIs across the board for a full 12 months, a Member’s operation has to be virtually flawless,” says TPN MD Mark Duggan. “It is a monumental feat of logistics excellence. For 24 of our Members to have scored so highly across the past 12 months is a testament to the professionalism of the network, the dedication of those depots and TPN’s collaborative ethos.”
TPN is renowned for having the highest service levels in the sector. Although 22% of the network scores above 99%, the network as a whole is less than one percentage point behind them.
“There isn’t a network in the UK which can match us for customer satisfaction or service levels,” says Duggan. “That’s why we won the FTA/Multimodal Pallet Network of the Year 2019 award, as voted for by freight customers.”
The companies which received Elite Performance Certificates and recognition at TPN’s regional meetings at Villa Park on 5 February are:
2MV Logistics | B&T Hicks Transport | Bacton Transport Services | Beacon Roadways | Burcombe Haulage | CK Transport | Direct Express Logistics (Nottingham) | Eezehaul | FS Distribution | Ferryman | GPT Logistics | Hi-Speed Services | Ken Mallinson & Sons Transport | Leeds Parcel Company | Malco Freight | MXL Logistics | Oxford Carriers | Poole Bay Warehousing | RT Page & Sons | Reeds Central | Reid Freight Services | Rogers UK Transport | Starlings Transport & Storage | TPN Teesside
The elite performers also include some relative newcomers to the network. These Members will have effectively achieved 99%+ on every KPI since going live, which Duggan says is testament to the painstaking onboarding process TPN offers.
“We spent a lot of time supporting new Members both before and after their operation goes live. We offer training, and support with every aspect of the operations from sales to delivery. This unstinting support pays off because those Members have excellence as a starting point.”