Current Vacancies

IT Support Analyst

We are currently seeking a further IT Support Analyst to join our busy IT Department, with duties including;

  • Providing first and second line support to TPN staff and TPN Members queries. Call logging and follow-up/escalation. Remote support for TPN Members.
  • Application support for bespoke internal software
  • Problem solving and troubleshooting of internal and external clients’ issues
  • Active involvement in the testing and documentation of the company’s internal software applications
  • Day to day support of TPN networks, servers and other infrastructure including Active Directory, SQL 2014, Exchange 365, Cisco phone system, switches, routers etc.
  • Configuration and support for mobile devices used within the operation
  • Support for standard Microsoft packages plus other packages in use at TPN
  • AD user creation, group policy administration, printer creation, mailbox creations etc.
  • Ensuring backups run successfully & tapes are rotated off-site
  • Out-of-hours support & potentially on-site support if required
  • Machine & server builds & hardware/software deployment

The role is based on 37.5 hours per week, worked on a weekly rotating shift pattern between the hours of 6am to 9pm Monday to Friday (6am – 2pm and 1pm – 9pm).  Remote support is also required outside of these hours when working the late shift, although this is rarely required.

We are looking for someone who has worked in a similar role, with the technical experience and customer service skills that will ensure customers and users are supported effectively.

If you have the required skills for the role and a desire to be part of the continual enhancement of our IT Department, please send your CV to jobs@tpnmail.co.uk